Anglian Customer Care

Our commitment to customer care.

We are committed to providing high quality products and services for all our customers. Of course, as fitting windows, doors and conservatories into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint we want to know as soon as possible to help us put things right promptly.

Just contact our National Customer Contact Centre with your details and a description of your problem. We are here for you from 9am to 5.30pm Monday-Friday:

Chat to us: Livechat via our website

Call us: 0800 988 9398

Email us: [email protected]

Write to us: Anglian Home Improvements
Customer Services
Liberator Road
Norwich
NR6 6EU

However you contact us, we will:

  • Let you know we've received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout
  • Once issues are fully resolved, review all compensation requests fairly

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure. You can find copies of our Complaint Procedures here:

Anglian Complaint Procedure

Anglian Finance Complaint Procedure