Cookie Policy

We use cookies on our website to make browsing easier and to make the content on the site more meaningful for you.

Cookies help us to provide you with a better website experience by enabling us to recognise those pages you find useful and those you don’t. You can be reassured that they don’t give us access to your computer or any information other than the details you choose to share with us. Cookies are used on most websites and we believe that the benefits from their proper use are worthwhile – we hope you agree.

What exactly is a cookie?

A cookie is a small text file that’s placed on your computer’s hard drive via your browser. It helps the use of our interactive devices and allows our website to respond to you as an individual. The site can be tailored to your needs, likes and dislikes by remembering information about your preferences.

How to manage cookies

All internet browsers allow you to manage the cookies stored on your computer. You can set the browser to enable cookies, notify you of cookie placement requests, or decline cookies completely. However, if you decline them, you’ll find a reduced functionality on this site. You can also delete the files that contain cookies, but the way you manage them depends on which browser you have:

Google Chrome – Manage your cookies and site data

Mozilla Firefox – Enable and disable cookies that websites use to track your preferences

Internet Explorer (9+) – How to manage cookies in Internet Explorer

You can find some excellent guides on managing your cookies at

How we use cookies

Here’s a list of the main cookies we use and their purpose:

Cookie Names Persistance Purpose
Anglian Home Improvements Visitor 1 year Stores information on whether you have accepted our cookie policy.
Anglian Home Improvements SC_ANALYTICS_GLOBAL_COOKIE 1 year To identify repeat visits from a single user.
Anglian Home Improvements ReferrerInformation 30 days Contains information about how you were referred to the site. This will help us provide you with more relevant information.
Anglian Home Improvements ViewedProductInformation 30 days Contains information on the last product you viewed to help you pick up where you left off when returning to the site.
Anglian Home Improvements
  • ASP.NET_SessionId
  • BIGipServer
Session Maintains your user session state, allowing us to store data for the duration of your session on the site.
Google Universal Analytics
  • _ga
  • _gat
  • 2 years
  • 10 minutes
Provides insights into visitor interactions on our website. This helps us understand our visitor's needs and this information allows us to improve our website, our communications with our customers and to provide a high quality service by providing our visitors information that they’re looking for in a way which is useful to them.
  • qbef
  • qtag_
  • _qb_se
  • _qst
  • _qubitTracker
  • _qsst
  • 1 year
  • 1 year
  • 1 year
  • 1 year
  • 1 year
  • Session
Provides insights into the visitor journey, allowing us to analyse this and improve our website by providing our visitors information that they’re looking for in a way which is useful to them.
Qubit SmartServe
  • ss_opts
  • qb_ss_status
  • 1 year
  • 1 year
Allows for A/B testing or split testing - Read More on Wikipedia.
  • sc.UserId
  • sc.Status
  • 1 year
  • Session
To show how a visitor interacts with our website, allowing us to analyse and improve our website by providing visitors with information they are looking for.
  • _pk_id
  • _pk_ses
  • 2 years
  • 2 years
These are used to store Unique visitor IDs and custom variables to help recognise visitors from previous sessions.
Zopim Live Chat
  • __zlcmid
  • 1 year
Stores the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session.