660 minutes of raising the standard in customer service

 

660 minutes a day!

YES, this is the new opening times for Anglian Customer Service. The blog team invited Marketing Director Martin Troughton to tells us more about the new improved service hours:  

Customer Service

“If you want to buy from us we make it really easy for you – a free number (0800 500 600) and long opening hours 8am to 9pm, Monday to Friday and 9am to 5pm Saturday and Sunday, Simple. However, if you are one of our valuable customers experiencing a difficulty during the extensive period of our guarantee it isn’t quite that easy. A number which costs the customer to call us and only 9am to 5pm, Monday to Friday.

This is just wrong!

What is irrefutable is that we should offer equal access to us if you want to buy from us or if you have a service enquiry. Now we recognise that fact by offering the same free call for service and the same opening hours:

Service: 0800 988 9398

Open:

8am – 9pm, Monday to Friday

9am – 5pm, Saturday and Sunday

 

Sales: 0800 500 600

Open:

8am – 9pm, Monday to Friday

9am – 5pm, Saturday and Sunday

 

With over 400,000 calls handled per year, for both sales and service, this is yet another way we are Raising The Standard”.

Martin Troughton, Marketing Director

Anglian Home Improvements. Improving customer service since 1966.

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