Welcome to the Doors Clinic

Helping diagnose common problems with existing door installations

My door handle is broken

Close up of gold front door handle and locking mechanism from Anglian Home Improvements

If your door handle has broken, it's important to get it fixed as soon as possible - you don't want to compromise the security of your home. You may have noticed a couple of issues with your door handle that could be easily fixed, and the below advice may help you solve it – otherwise, feel free to call us here at Anglian.

Trouble with the key

Occasionally your door key may become difficult to use. If you’re having trouble getting it into the barrel of the lock, there are three simple checks you can make. Are you using the correct key? If you’re using the correct key, is there another key on the other side of the door? If there isn’t, then check if there is anything else obstructing the lock. It’s important to check both sides of the door.

Once you’re sure there aren’t any obstructions, try spraying 3-in-1 oil into both sides of the barrel, and also onto the key. Use the oil sparingly. Push the key forward and backward in the barrel on both sides of the door without turning, then try locking the door.

Another thing that you could try, is using a graphite pencil. Rub the pencil onto the key and insert it into the barrel. Remove it and put it back a few times to aid movement within the cylinder itself. This should help the key to work more smoothly.

The barrel is loose in my door

There is a screw located on the side of the door, which is found in line with the teardrop of the lock barrel. This screw is the largest on the panel, so it is easy to spot. When you inspect it, this screw won’t be flush to the door, which would cause the loose barrel. Use a Phillips screwdriver to tighten the screw, and this should fix the loose barrel.

A loose back plate

Sometimes the back plate can become loose on a door handle. This is the long piece of metal that goes around the handle. If this becomes loose, remove the screw cap covers, located at the top and bottom. Simply take a Philips screwdriver and tighten the screws. This should fix the problem of the loose backplate, so all you need to do then is replace the screw caps and the door should work as it did before.

A loose lock

If the barrel part of your lock is starting to come loose, don't worry - this can easily be tightened up again. First you need to locate the screw that keeps the barrel in place, this should be on the long side of your door, level or thereabouts with the lock. If there's more than one screw here, it'll most likely be the larger one. Tighten it up and your barrel shouldn't be loose anymore!

If you're having trouble with your door handle, give us a call and one of our engineers will be more than happy to help. We have stores up and down the country, which means we can quickly send out our staff to your home, so you needn't worry about the issue compromising your security.

For more advice and handy information on Anglian doors, visit our FAQs page. To view our full range of doors, take a look here.

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