Company FAQs

Guarantee and Accreditations

Who are the BBA and what does it mean? 

The BBA stands for the British Board of Agrement. This is the major authority offering approval and certification for services to manufactures and installers supplying the construction industry. What does it mean? Selecting a BBA approved product is a sure way of avoiding problems with your product as they have been rigorously tested for Manufacturing and Installation. The BBA's role is to protect consumers by providing reassure that these products have been tested and approved to high standards to ensure satisfaction.

What is the expected lifetime of the paint finish?

A lot depends upon how well the window is maintained (cleaned) and the location of the home and exposure extremes – a coastal home in an exposed position will experience more aggressive environmental effects than a window inland and in built up areas. Anglian guarantee the paint finish on our timber products for 10 years and the stain finish for 5.

How long will my windows last? And how long are they Guaranteed for?

All of our windows are manufactured to extremely high standards meaning that they will last for many years to come. In addition to this we offer a 10 year guarantee on the window frames and 15-year guarantee on the sealed units.

Does Anglian have an insurance backed guarantee?

Yes we do offer an insurance backed guarantee known as the Anglian Guarantee Insurance Scheme. Anglian is a registered member of FENSA and amongst other building regulations it stipulates that all customers must be offered insurance that covers their replacement window and door installation in the event of the company ceasing to trade. Unfortunately the industry has a history of small and medium sized companies becoming insolvent leaving customers with worthless guarantees and major expense when any rectification work has to be carried out. This new regulation has been put into force to help protect consumers if this happens.

Do you offer an extended guarantee?

Yes, Anglian offer Guarantee Plus, an extended guarantee which will cover you once your original guarantee has run out. If your guarantee has expired and you would like to extend please call us on 0800 988 9398 or email us at [email protected].

How much does the Anglian Guarantee Insurance Scheme cost?

The cost of the 10 year policy is only £42.40 as a 'one-off' payment - that equates to just £4.20 per year. To apply for this scheme you need to complete the application form that is mailed out to you after you've placed an order.

How long are your conservatories guaranteed for?

Our uPVC conservatories are guaranteed for 10 years, all uPVC sealed units are guaranteed for 15 years. Our wooden conservatories and sealed units are guaranteed for 10 years.

How long are your Rooftrim products guaranteed for?

Our Rooftrim products are guaranteed for 10 years.

How long are your garage doors guaranteed for?

Our garage doors are guaranteed for 2 years.

My Energy Labels are missing from the Guarantee?

Not all Anglian products are applicable for an energy rating. Please contact our Customer Service Team on 0800 988 9398 where a member of the team will be happy to assist you.

Is my Anglian Guarantee transferable?

Yes, should you move house the new owners are able to transfer the existing Anglian guarantee into their name for a small administration fee.

Are your locks approved to contents insurance requirements?

The majority of Home Contents Insurance providers offer their policyholders a discount for having a satisfactory level of security at the home including key operated locks on accessible widows and an approved locking mechanism on their doors. Whilst we cannot comment on every insurance provider’s acceptance criteria we are satisfied that the security measures within our windows and doors exceed the requirements of the vast majority.