Contact Us

Before getting in touch, please check our quick links to the most commonly asked questions.

I need to speak to someone about my order
Chat

Once your order is processed, a surveyor will carry out an inspection. When approved, your products are manufactured and you’ll receive an installation date from your local team. Please contact us for additional order updates.


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Anglian Home Improvements
Customer Services
Liberator Road
Norwich
NR6 6EU

Call

Call

0800 988 9398

9am – 5:30pm Monday – Friday

I need to reschedule my home visit or installation date
Chat

Please contact your local region on the number below to reschedule a home visit or installation.


Call

Call

0800 988 9398

9am – 5:30pm Monday – Friday

I would like a service engineer to attend my property
Chat

Before booking a service appointment, please view our product guides. You can find them here: doors, windows, and conservatories.

Service appointments are available between 8am and 5pm Monday to Friday. Engineers will typically call up to an hour before arrival.

In case of an emergency, please contact us on 0800 500 600. This emergency line is open Monday to Friday 5.30pm-9.00pm and Weekends/Bank Holidays 9.00am-5.00pm.

Write

Write

Anglian Home Improvements
Customer Services
Liberator Road
Norwich
NR6 6EU

Call

Call

0800 988 9398

9am – 5:30pm Monday – Friday

Frequently Asked Questions

Find the answers to the most frequently asked questions on orders, home visits, installations, servicing, aftercare, guarantees and FENSA certifications.

Product guarantees
My product is out of warranty and I need a repair, can I still schedule a service visit?

Speak to an advisor on live web chat and they will be able to provide you with an email address for your local region. You can then send your repair request and we’ll send you a quote for the work to be carried out.

I am in the process of selling my home and the buyer’s solicitor has asked for proof of installation in the form of a guarantee. Can I get this from you?

Yes. Please contact us on 0800 988 6123 or [email protected] and include your full address details or contact number and we can send this to you.

I have lost my guarantee certificate. How do I get another one?

Please contact us on 0800 988 6123 or [email protected] and include your full address details or contact number and we can resend this to you.

How long will it take for my guarantee certificate to reach me?

A re-print of your guarantee will take 7-10 working days to deliver. Your initial guarantees will take 2-4 weeks.

Can you email me a copy of my guarantee certificate?

Yes. Please contact us on 0800 988 6123 or [email protected] and include your full address details and we can email this to you.

What is covered under the guarantee?

Here’s the guarantees we offer:

  • 10-year guarantee on parts and labour for windows, doors (5 years on garage doors) and conservatories.
  • 15-year guarantee on gas-filled sealed units. The sealed unit is covered in the event of a ‘blow out’, this is where condensation appears between the panes of glass.
  • 10-year guarantee on Yale 3-star cylinder locks on any of our entrance doors.

Our guarantees are covered by insurance, which means your guarantees remain valid if we cease trading. Read more on our guarantees page.


Where is my guarantee?

Your guarantee will take 2-4 weeks to reach you after your installation is complete.

I have just purchased a property that has Anglian products installed. How do I transfer the remaining warranty into my name?

Please contact us on 0800 988 6123 or [email protected] and include your full address details or contact number to begin the process. We charge a £49.00 administration fee to transfer the warranty to your name. We can take payment for this over the phone. You can request transfer pack which explains the process further.

I transferred my guarantee into my name and have not had the documents. Where are they?

Your guarantee will take 7-10 working days to arrive. If you haven’t received them after 10 working days, please contact us on 0800 988 6123 or [email protected] and include your full address details or contact number.

I have paid to transfer the warranty and I have received my documents but the name on the guarantee is incorrect?

Yes. Please email us on [email protected] with your full address and we can get this amended and sent out to you as soon as possible.

Does Anglian have an insurance-backed guarantee?

Yes, Anglian offer a free insurance-backed guarantee on all window and door orders. It covers the cost of partial or complete repair, rebuilding or rectification, in line with our 10-year guarantee. It is provided to you free of charge (up to the value of £100,000) in the event that we cease trading. This policy is administered by Home Improvement Protection, an Appointed Representative of Independent Warranty who are authorised and regulated by the Financial Conduct Authority.

Do you offer an extended guarantee?

Yes. Anglian offer Guarantee Plus, an extended guarantee which covers you once your original guarantee runs out. If your guarantee has expired and you would like to extend it, please call us on 0800 988 9398 or email [email protected]

My energy labels are missing from the guarantee. Where are they?

Anglian conservatories, rooftrim and garage door products do not receive an energy rating. Energy ratings for windows and doors confirm our products have been independently assessed by the British Fenestration Rating Council (BFRC) and show the energy performance of your windows and doors, including thermal transmittance, solar factor and air leakage.

FENSA certificate
I am in the process of selling my home and the buyer’s solicitor has asked for proof of a FENSA certificate. Can I get this from you?

You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate.

Do I need a FENSA certificate to sell my property?

Yes, the buyer’s solicitor will request this. You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate.

I have lost my FENSA certificate. How do I get another one?

You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate.

How long will it take for my FENSA certificate to reach me?

You will need to contact FENSA directly on 02076453700 and ask for an update regarding your certificate. They will be able to find your installation with your full address details.

Can you provide me with a FENSA certificate for my conservatory?

FENSA certifications only cover windows and doors. Therefore, a FENSA certificate for your conservatory is not necessary.

Can you email me a copy of my FENSA certificate?

FENSA are an independent organisation that compile and distribute their own certificates. You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate.

The details on my FENSA certificate are not correct. Can you please amend them?

Yes. Please contact us directly on 0800 988 6123 or [email protected] so that we can amend this for you.

FENSA have advised me that my Anglian installation was not registered with them. Can you help me resolve this?

Yes. Please contact us on 0800 988 6123 or [email protected] and we’ll help you with this.

General information
Do you have prices online?

Anglian products are bespoke and made for your home. To provide you with an accurate price a home visit is required. A member of your local Anglian team will visit your property and take the appropriate measurements. You’ll get all the information you need to bring your project to life and receive a free, no-obligation quote. You can arrange a home visit over the phone on 0808 159 3926, on live web chat or by filling in the form on our website for an additional £500 off your quote.

Do you offer finance?

Yes. We offer credit from a Representative 9.9% APR Variable over a term from 60 months. Credit is available to UK Residents aged 18/21 and over (dependent on lender) and is subject to affordability, status and lending criteria with a minimum deposit of £199 or £999 for living spaces. Please speak to your local team during your home visit. Read more about our finance options here.

How long will it take for my products to be installed?

Every installation is unique so we cannot advise how long your installation will take. But we can – and will - monitor progress of your order and keep you informed every step of the way.

Are you in my area?

Yes. Wherever you live in Great Britain, you’ll find an Anglian team close by. We have over 100 locations across England, Scotland and Wales. Find your local showroom.

Do you have information and guides on how to look after my new Anglian products?

Please follow the links to product maintenance guides for doors, windows, and conservatories.

How do I cancel my home visit appointment?

Please let us know on live web chat and select “New Customer” when prompted to let us know of your cancellation.

How do I cancel my survey, service appointment or installation date?

Please let us know on live web chat and select “Existing Customer” when prompted to let us know. We’ll notify your local office for you.

How do I cancel my order?

Please send notification of your request to cancel in writing via email or post. You can do this by emailing [email protected] or write to Customer Services, Anglian Windows Ltd, Liberator Rd, Norwich, NR6 6EU. Please check whether you are outside the 7-day cooling off period and include this information in the letter. Full details of your cancellation policy can be found on the back of your contract under “notice of the right to cancel”.

Do you have a cancellation policy?

Full details of your cancellation policy can be found on the back of your contract under “notice of the right to cancel”. If you have any questions before placing your order, please ask your local Anglian representative.

How do I make a complaint?

We recognise that very occasionally things can go wrong when fitting windows, doors and conservatories onto properties of all ages and types. To make a complaint, please get in touch via live chat, email or by letter addressed to Customer Services, Anglian Windows Ltd, Liberator Rd, Norwich, NR6 6EU. Download our complaints policy (direct download).

How long will it take to receive a response from Anglian?

Webchat is answered within five minutes during the customer services office hours (9am-5:30pm Monday to Friday), and within two days outside these hours.

Emails to [email protected] will receive an auto response within one day. We endeavour to return phone calls and emails within one working day.

I’ve submitted a complaint. What happens next?

Once you’ve got in touch via email, live web chat, phone or post, we will:

  • Let you know we've received your query
  • Tell you who will be responsible for investigating, along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do what we can to visit your home within 14 days if a visit is needed
  • Do everything we can to resolve things as quickly as possible.

Home visit & Installation
How long will my first home visit take?

Please allow at least an hour, but this will depend on your requirements. Your first home appointment is an opportunity for us to measure up and discuss the styles and options available. You’ll get all the information you need to bring your project to life and receive a free, no-obligation quote.

What happens next after I accept my quotation?

We’ll call you to arrange for an Anglian surveyor to measure-up and make sure installation goes to plan. You’ll need to read and sign the paperwork during this visit. The survey includes taking photographs of your original windows/doors/conservatory. If applicable, we’ll check floor levels and drainage, detail rights of way and check what access equipment will be needed. You’ll receive updates via your preferred contact method as your order progresses.

Will a survey be carried out after purchasing the product?

Yes. Our surveyor will double-check the initial measurements taken to make sure your product fits perfectly. It’s also an opportunity to ask any questions about your order, planning permission and next steps.

Are your surveyors qualified?

Anglian surveyors are NVQ level 3 qualified for a consistent high quality of service to you.

Do I need a lawyer/solicitor for planning permission?

Anglian will look after all aspects of planning. There’s no need for you to seek any legal advice, this is all taken care of for you by our National Administration Centre. Please note it is your responsibility to advise us if your property is in a conservation area.

How long will it take to manufacture my order ready for installation?

As every order is bespoke we cannot provide exact time scales for every order. Please see approximate time scales for each product below:

  • uPVC doors – 8-12 weeks
  • Windows – 8-12 weeks
  • Conservatories – 8-10 weeks, excluding third party approvals
  • Garage doors – 10-12 weeks
  • Rooftrim – 8-10 weeks
  • Porches – 10-12 weeks, excluding third party approvals

Do I need to prepare my house before installation?

It may seem obvious, but please try to ensure that any ornaments or clutter are taken away from the area where we’re going to install your products. It’s a good idea to leave at least a metre of working space around windows and doors, removing curtains to prevent unwanted damage. Our installers are happy to help you to clear the space when they arrive. This provides us with room to lay sheets down and keep mess to a minimum. When we’re done, we’ll always clean up and leave your home as we found it.

Do I need to be at home for the installation?

Yes. You’ll need to arrange for someone to be present during the installation. We’ll need you (the homeowner) there on the date of completion to ensure you’re happy with the completed installation, and so the team can run you through product aftercare.

Are your installers qualified?

Anglian installers are either qualified to an NVQ level 2 or have MTC training to ensure their work is to a consistent high standard.

Product Information
Where are your products made?

Anglian products are all made in Britain. Our uPVC products are manufactured in our Norwich factory. We’re the only home improvement company extruding and installing our own uPVC. From the moment your order is placed through to installation, there’s an Anglian expert on hand to maintain product quality.

Do you offer window glass replacement or existing window repairs?

If you have a leaky, draughty or misty window then we would want to carry out a full replacement. We only carry out repairs on our own products under guarantee. Please call us on 0800 988 9398 if you would like some advice on replacement parts or repairs.

Can I purchase touch-up paint for my Anglian products?

Yes. Please contact customer services on 0800 988 9398 or email [email protected] and a member of our team will be able to arrange this for you.

Can you take away my old windows and doors?

We’ll take away your old windows and dispose of them in an environmentally friendly manner. Anglian is one of a few manufacturers who recycle uPVC and your old windows where possible. We recycle around 1,500 tonnes of uPVC a year.

Can you remove my old conservatory?

Yes, we’ll remove your existing conservatory and recycle the windows and doors where possible. If required, we can remove and dispose of old flooring. However, there may be a charge for this service.

Can you deal with asbestos found in my roof?

The health and safety of our customers and our installers is extremely important to Anglian and we take asbestos very seriously. Our surveyor will inspect your existing soffits, gutters and cement verges to establish if asbestos material is suspected. If so, a small sample will be taken and sent for analysis by a UKAS-accredited laboratory to determine its fibre type. Any asbestos waste is disposed of in a controlled and safe manner, in accordance with Special Waste Regulations.

Do Anglian door locks meet the requirements of home contents insurance providers?

Most home contents insurance providers offer their policyholders a discount for having a satisfactory level of security at the home. This includes key operated locks on accessible widows and an approved locking mechanism on doors. While we cannot comment on every insurance provider’s acceptance criteria, we are satisfied that the security measures our windows and doors provide exceed the minimum requirements.

Who is The BBA and what does it mean for me?

The British Board of Agrément (BBA) is the major authority offering approval and certification for services to manufactures and installers supplying the construction industry. Anglian is a BBA-approved manufacturer. The BBA’s role is to protect consumers by providing reassurance that our products have been tested and approved to high standards.

Advice and Information

Inspiration area

Product information and advice to spark creativity in your home.

Bedroom windows
Bathroom windows
Kitchen windows

Product buying guides

Your personal handbook to buying new windows, doors and conservatories.

Windows
Doors
Conservatories

Product care

Diagnose common concerns with an existing installation.

Windows
Doors
Conservatories