Contact Us

Frequently Asked Questions

Before getting in touch, see if your query can be answered in our FAQs:

Enquiring about a purchase
Do you have prices online?

Because all Anglian products are bespoke and made to measure, we’re unable to provide standardised prices. To receive a free, no-obligation quote, one of our designers will visit your property and take the appropriate measurements to ensure your price is unique to you. To arrange this, please call 0800 500 600.

Do you offer finance?

We offer a range of finance options over varying terms which your design expert will discuss with you at your design appointment. In the meantime, read more about our finance options here.

What is the time frame for my product to be installed?

As each order is bespoke and every installation unique we cannot advise of how long it may take at this stage but rest assured we will monitor progress of your order and keep you informed every step of the way.

What is the process for ordering a conservatory?

We'll work closely with you to design your dream conservatory, covering the material, roof design and overall style. We’ll even fill out planning permission paperwork if your home requires it. For more information, read our Conservatory Buyers Guide or FAQs.

Are you in my area?

Yes! Wherever you live in the UK, you’ll find an Anglian team close by and can arrange an appointment with a designer that’s local to you. Find your local showroom.

If you have any further queries, please get in touch below.

Existing customers
Can I arrange for a service engineer to visit my home?

Appointments are between 8am and 5pm. Engineers will typically call up to an hour before arrival. For any other queries contact us via live chat.

Can I get an update on my order?

Once your order has been processed, a surveyor will carry out an inspection. When approved, your order is sent to be manufactured and you’ll receive an install date. For updates along the way, contact an advisor.

Can I get info on my guarantee or FENSA certificate?

Read more about our guarantees. For info on your FENSA certificate, contact FENSA directly at 02076 453700.

Do you have product maintenance guides?

All our product guides can be found here: doors, windows, and conservatories.

How do I make a complaint?

We’re committed to providing high-quality products and service to our customers. To make a complaint, contact us at Head Office via live chat, email or by letter addressed to Customer Services, Anglian Windows Ltd, Liberator Rd, Norwich, NR6 6EU.

If you have any further queries, please get in touch below.

Get in touch

I would like a price
Call

Call

0800 500 600

8:45am – 9pm Monday – Friday, 9am – 5pm Saturday – Sunday

I would like a brochure
Call

Call

0800 500 600

8:45am – 9pm Monday – Friday, 9am – 5pm Saturday – Sunday

I need some product advice
Call

Call

0800 500 600

9am – 5:30pm Monday – Friday

I need to reschedule my design appointment
Call

Call

0800 500 600

9am – 5:30pm Monday – Friday

I need to speak to someone about my order
Write

Write

Anglian Home Improvements
Customer Services
Liberator Road
Norwich
NR6 6EU

Call

Call

0800 988 9398

9am – 5:30pm Monday – Friday

I would like a service appointment
Write

Write

Anglian Home Improvements
Customer Services
Liberator Road
Norwich
NR6 6EU

Call

Call

0800 988 9398

9am – 5:30pm Monday – Friday

Our commitment to customer care

We're committed to providing high-quality products and service for our customers. Of course, as fitting windows, doors and conservatories into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible so we can put things right. Just contact our National Customer Contact Centre (details above) with your details and a description of your problem.

However you contact us, we will:

  • Let you know we've received your query.
  • Tell you who will be responsible for investigating, along with their contact details.
  • Endeavour to return phone calls and emails within one working day.
  • Do everything we can to resolve things as quickly as possible.
  • Do what we can to visit your home within 14 days if a visit is needed.
  • Keep you regularly informed of progress throughout.

Anglian complaint procedure