Got a question about our Rooftrim? Click on the questions to reveal the answers.
- Do you just do cladding or guttering on its own?
- No unfortunately we cannot just replace guttering or cladding on its own.
- Do you remove the old guttering, fascias and soffits?
- Yes we always remove any old bargeboards, fascias and soffits before installing your new Rooftrim. We never cover or cloak any old work. We also dispose and recycle the old material in an environmentally friendly way.
- Can you just fit fascias or soffits on their own?
- Unfortunately we always fit fascias and soffits together. This is to ensure that the plastic of the 2 items are joined correctly which ensures that they last longer and the guarantee is honoured.
- Do you offer timber cladding
- Unfortunately we do not offer timber cladding, just UPVC cladding. UPVC cladding is much easier to maintain.
- What maintenance is needed for my Rooftrim products?
- At the minimum, clean your gutters twice a year, in late spring and late Autumn. If you live in a wooded area, clean them more frequently. Regularly washing the UPVC with warm soapy water should keep most of the dirt at bay. But for more stubborn stains Anglian's UPVC cleaner is ideal.
- Will you deal with any asbestos that is found in the roof?
- Yes we are able to remove and dispose of asbestos in line with current legislative guidelines.
- What colours and finishes are available in the Rooftrim products?
- We offer a wide range of colours and finishes, white UPVC, white woodgrain, rich mahogany, golden oak and black UPVC.
- How long are your Rooftrim products guaranteed for?
- Our Rooftrim products are guaranteed for 10 years.
- Will I need scaffolding to be put up for any work on the Rooftrim?
- Our surveyor will assess whether you will need scaffolding and if necessary we will organise this to ensure we comply with Health & Safety regulations
- Do you offer an extended guarantee?
- Yes, Anglian offer Guarantee Plus, an extended guarantee which will cover you once your original guarantee has ran out.
- Does Anglian have an insurance backed guarantee?
- Yes we do offer an insurance backed guarantee known as the Anglian Guarantee Insurance Scheme. Anglian is a registered member of FENSA and amongst other building regulations it stipulates that all customers must be offered insurance that covers their replacement window and door installation in the event of the company ceasing to trade. Unfortunately the industry has a history of small and medium sized companies becoming insolvent leaving customers with worthless guarantees and major expense when any rectification work has to be carried out. This new regulation has been put into force to help protect consumers if this happens.
- How much does the Anglian Guarantee Insurance Scheme cost?
- The cost of the 10 year policy is only £60 as a 'one-off' payment - that equates to just £6 per year. To apply for this scheme you need to complete the application form that is mailed out to you after you've placed an order.
- Are Anglian members of FENSA?
- Anglian is a fully registered member of FENSA. All of our installations comply with the Building Regulations set out by FENSA. See more
- Are you members of GGF?
- Anglian are a leading member of the Glass and Glazing Federation (GGF). See more
- Why can't you give me a price online?
- Every one of our products is bespoke. This means they are tailor-made specially for your home and because of this we cannot give you an approximate price online – it would be impossible to give you an accurate figure. See more
- How long will the visit from the sales adviser take?
- We usually advise you to allow at least an hour, but this will depend on your individual requirements. Read more on our sales process
- What will happen during the visit from the sales adviser?
- Our sales adviser will listen carefully to your individual requirements and talk you through our design and manufacture process. They will demonstrate our high quality products, take some careful measurements and give you a free no obligation quote - tailored to your specific requirements.
- How do you ensure the workmanship of your fitters?
- "To become an Anglian installer, you have to meet the most rigorous standards of workmanship and measure up to a 30 page code of conduct. In other words, we employ only the best.
- How do I change the time of my visit from the sales adviser?
- Please call us on 0800 500 600 and we will be happy to arrange a time that is convenient with you.
- Where is my nearest showroom?
- Anglian have over 200 locations nationwide, visit our 'In your Area' section to find the showroom nearest to you.
- What happens after we have accepted the quote for our home improvements?
- Once your order has been received, Anglian will carefully manufacture your products to your exact specification. We will arrange an installation date with you and then an expert team of Anglian fitters will install your improvements quickly and efficiently, and with the least possible inconvenience to you.
- How long does the installation take?
- Please refer to the questions on the individual products.
- How will Anglian install my improvements?
- An expert team of Anglian fitters will install your products quickly and efficiently, and with the least possible inconvenience to you. We will never remove more than 3 windows at a time - to avoid draughts and dust in your home. We care for your home as if it were our own - laying out dustsheets to protect your furnishings and removing all dust and debris before departing. After every installation, we will make a customer care call to ensure that everything lives up to your expectations. And we'll check that you're still totally happy in 12 months time.
- When will I need to pay for my improvements?
- A deposit for the improvements may be required and then the balance will be due on completion of the installation.
- I am interested in your services to the trade, who do I contact?
- Please visit our B2B website or call us on 0870 428 0274
- I am interested in working for Anglian, who do I contact?
- Please visit our careers website for our latest vacancies.
- What funding options do you have available?
- Anglian offer a range of funding options to help ease the cost of home improvements. Please see our funding options page for details or ask your sales adviser for more information.
Or if you've got a query not covered here, you may find your answer in our general FAQs section »
NEXT: Offers »Get a Rooftrim Quote »