Sash Windows - FAQs

Got a question about our windows? Click on the questions to reveal the answers.

How long will my windows last?

All our windows are manufactured to last you a very long time, in addition to this we offer a 10 year guarantee on the window frames and 15-year guarantee on the sealed units. See more

I'm in a conservation area will I need planning permission?

We offer well designed UPVC and timber windows that can be designed to complement any home and keep with original features. We also offer help with designs to gain any necessary planning permission. See more

Can you match my existing style of window?

We offer an extremely wide range of windows to complement every home from our best selling White Knight UPVC windows, our woodgrain finishes which give the charm of natural woodgrain finishes. Why not get a quote and one of our fitting specialists can show you the options we can offer.

Do you offer timber windows?

We have a great range of timber windows manufactured from preservative treated, seasoned hardwood from managed forests.

Do you offer aluminium windows?

We have a great range of aluminium windows.

Do you offer bay windows?

Yes, we do offer bay windows. We can manufacture bay windows in virtually all of our window styles and finishes to match the rest of the Anglian windows in your home, and they come in a number of configurations, including square bays, splay bays and oriel windows.

Do you offer secondary glazing?

We do offer secondary glazing.

Do you offer velux windows?

Unfortunately we do not offer velux windows, although our dorma range is a great alternative. Why not call us on 0800 500 600 to discuss your individual requirements?

What's the energy rating of your windows?

Our White Knight Casement windows are C rated as standard, but can be easily upgraded to either an A or B rating. Currently we are offering FREE upgrades to B-rated glass - click here for more info.

Do you make windows to order, such as round windows?

Yes we do. Why not call us on 0800 500 600, or fill in an enquiry form to discuss your individual requirements?

How much will my windows cost?

Each one of our windows is custom built to the specifications of your home. And as every home is unique, so is every price. One of our fitting specialists will visit your home to carry out a thorough inspection before we give you a tailored quote. Enquire now

Do you offer any finance to help me pay for my windows?

We offer a range of finance options through Anglian Financial Services to make your home improvements more affordable.

My Energy Labels are missing from the Guarantee.

Not all products are applicable for an energy rating, please contact customer services for more information, or call 0845 099 0999.

When will I receive my FENSA certificate?

FENSA certificates usually take about 3 weeks to arrive with customers, these are sent directly from FENSA after we have sent your details to FENSA.

How do I reorder my FENSA certificate

You can reorder your certificate at the FENSA website.

What will happen to my old windows?

Not only will we take away your old windows for you but we will make sure any old windows are disposed of in an environmentally friendly manner. We are one of the few manufacturers who recycle UPVC so we also recycle your old windows where possible.

How long will it take to fit my windows?

We usually advise you to allow at least one to two days, but this will depend on the number and type of windows you choose. Please ask our sales adviser for more details.

How long will it take me to get my new windows?

We usually try to fit the windows within 6 weeks of receiving the order, but this will depend on your individual order.

Do I need to do anything before you install my windows?

We usually advise you to take down and curtains, blinds and their fittings and remove any ornaments or furniture nearby to enable us to get started as soon as possible.

Are all UPVC windows the same?

No the quality and strength of the UPVC can differ greatly between companies. Only Anglian UPVC is Anglian UPVC. Our unique formula ensures optimum colour and brightness. At Anglian we pride ourselves of the quality and care we take manufacturing our PVCU windows. We make our own UPVC and we do not source it elsewhere ensuring complete control over quality and supply. When it comes to manufacturing, Anglian has its own state-of-the-art manufacturing plants. Our extrusion plant is one of the most technically advanced in Europe, and produces the UPVC profiles from raw polymer materials, giving us greater quality control and keener pricing. We have our own glass plant ensuring quality and self sufficiency, we also process our own sealed units to exacting specifications, and even toughen glass where the orders dictate.

How much energy will I save by replacing my old windows?

This depends largely on the type of window you choose, but Anglian provide windows that have a range of energy efficiency ratings.

Will new windows reduce noise?

Anglian have launched a new range of glass options - Sound TM and Safe & Sound TM, which can further reduce these outside noises to make your house a more relaxing and quiet place to be. Each of your windows can be designed with different options to reflect their position to the outside world - for example if you have a noisy road outside the back of your house, you can pick Safe & Sound glass for just those windows. Find out more about Safe & Sound and download our brochure here.

Can you make the windows to specific shapes e.g. portholes?

Yes, we make all of our windows to individual specifications so please call us on 0800 500 600, or fill in an enquiry form to discuss the design you have in mind.

Do you offer self cleaning glass?

Unfortunately no glass is completely self cleaning, however we do offer a range of tilt & turn windows which make cleaning hard to reach windows much easier. See more

What is a woodgrain finish?

Anglian offer a range of woodgrain finishes (white woodgrain, royal oak and rich mahogany). Woodgrain finishes look like either a painted or stained wooden window, but as it is made from beautiful, stylish UPVC, it is virtually maintenance free and will last for years and years. As well as the bevelled edge on the frames, Woodgrain has a deep grain finish applied to the internal and external faces that looks just like real wood.

Do I have to comply with Building Regulations?

For replacement windows we make sure you comply with Building Regulations through our affiliation with FENSA. In any new extensions where our windows are fitted we will ensure that Building Regulations are complied with.

Do you offer an extended guarantee?

Yes, Anglian offer Guarantee Plus, an extended guarantee which will cover you once your original guarantee has ran out.

Does Anglian have an insurance backed guarantee?

Yes we do offer an insurance backed guarantee known as the Anglian Guarantee Insurance Scheme. Anglian is a registered member of FENSA and amongst other building regulations it stipulates that all customers must be offered insurance that covers their replacement window and door installation in the event of the company ceasing to trade. Unfortunately the industry has a history of small and medium sized companies becoming insolvent leaving customers with worthless guarantees and major expense when any rectification work has to be carried out. This new regulation has been put into force to help protect consumers if this happens.

How much does the Anglian Guarantee Insurance Scheme cost?

The cost of the 10 year policy is only £60 as a 'one-off' payment - that equates to just £6 per year. To apply for this scheme you need to complete the application form that is mailed out to you after you've placed an order.

Are Anglian members of FENSA?

Anglian is a fully registered member of FENSA. All of our installations comply with the Building Regulations set out by FENSA. See more

Are you members of GGF?

Anglian are a leading member of the Glass and Glazing Federation (GGF). See more

Why can't you give me a price online?

Every one of our products is bespoke. This means they are tailor-made specially for your home and because of this we cannot give you an approximate price online – it would be impossible to give you an accurate figure. See more

How long will the visit from the sales adviser take?

We usually advise you to allow at least an hour, but this will depend on your individual requirements. Read more on our sales process

What will happen during the visit from the sales adviser?

Our sales adviser will listen carefully to your individual requirements and talk you through our design and manufacture process. They will demonstrate our high quality products, take some careful measurements and give you a free no obligation quote - tailored to your specific requirements.

How do you ensure the workmanship of your fitters?

"To become an Anglian installer, you have to meet the most rigorous standards of workmanship and measure up to a 30 page code of conduct. In other words, we employ only the best.

How do I change the time of my visit from the sales adviser?

Please call us on 0800 500 600 and we will be happy to arrange a time that is convenient with you.

Where is my nearest showroom?

Anglian have over 200 locations nationwide, visit our 'In your Area' section to find the showroom nearest to you.

What happens after we have accepted the quote for our home improvements?

Once your order has been received, Anglian will carefully manufacture your products to your exact specification. We will arrange an installation date with you and then an expert team of Anglian fitters will install your improvements quickly and efficiently, and with the least possible inconvenience to you.

How long does the installation take?

Please refer to the questions on the individual products.

How will Anglian install my improvements?

An expert team of Anglian fitters will install your products quickly and efficiently, and with the least possible inconvenience to you. We will never remove more than 3 windows at a time - to avoid draughts and dust in your home. We care for your home as if it were our own - laying out dustsheets to protect your furnishings and removing all dust and debris before departing. After every installation, we will make a customer care call to ensure that everything lives up to your expectations. And we'll check that you're still totally happy in 12 months time.

When will I need to pay for my improvements?

A deposit for the improvements may be required and then the balance will be due on completion of the installation.

I am interested in your services to the trade, who do I contact?

Please visit our B2B website or call us on 0870 428 0274

I am interested in working for Anglian, who do I contact?

Please visit our careers website for our latest vacancies.

Or if you've got a query not covered here, you may find your answer in our general FAQs section »

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