Anglian's Complaint Handling Procedures
Our aim is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.
Where you have a query or complaint we want you to highlight this to us at the earliest opportunity to allow us to assist you.
In the first stance please contact our National Customer Contact Centre on 0800 988 9398 or by writing to:-
Anglian Home Improvements
National Customer Contact Centre
Unit A3 Rhombus Park
Sapphire Way
Diamond Road
Norwich
NR6 6NN
A copy of our complaint handling procedures can be found by clicking Product Complaint Procedure
If you would like a copy sent in the post please fill in the Customer Service Form to request one.
If your complaint is in relation to a finance matter it will be referred to the compliance department who will investigate accordingly. There is a separate complaint handling procedure for finance related complaints please click our Finance Complaint Procedure for details.
Take me back to the Customer Services Form.