Anglian’s Complaint Handling Procedures

Our aim is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.

Where you have a query or complaint we want you to highlight this to us at the earliest opportunity to allow us to assist you.

In the first instance please contact our National Customer Contact Centre on 0800 988 9398 or by writing to:-

Anglian Home Improvements
National Customer Contact Centre
Unit 3 Rhombus Park
Sapphire Way
Diamond Road
Norwich
NR6 6NN

A copy of our complaint handling procedures can be found by clicking here.

If you would like a copy sent in the post please fill in the Customer Services Form to request one.

If your complaint is in relation to a finance matter it will be referred to the compliance department who will investigate accordingly.

There is a separate complaint handling procedure for finance related complaints, please click here for details.